PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act — information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information — collected from you when you use our websites, services and platforms, or from third parties.

2. Information We Collect and How We Collect It

Contact information: name, email, phone, mailing address, suburb, state and postcode.

Property-related information: search preferences, budget and finance capacity, preferred locations and school zones, property type preferences, and investment or owner-occupier status.

Professional information (for business listings): business name, ABN/ACN, business address, licences and credentials, professional indemnity insurance, trust account details (where applicable), logos, marketing materials, service areas and specialisations.

Mortgage and finance information: income, employment status, deposit amount, existing commitments and credit-related information (via third-party providers only).

Account information: username and encrypted password, preferences, subscription and payment history, saved searches and communication preferences.

Inquiry and communication data: messages, email correspondence, phone call records, feedback, survey responses and support interactions.

Automatically collected information: IP address and device identifiers, browser and OS, device type and screen resolution, pages visited, search queries, click paths, referral sources and date/time of access, and general or precise location data.

Information from third parties: real estate agents, developers, mortgage brokers, property data providers, credit reporting agencies (with your consent), social media, marketing and analytics providers, government databases and, where relevant, your employer.

Information you choose to provide: newsletter subscriptions, account registration, mortgage calculator inputs, downloaded resources, submitted listings, survey and promotion responses, reviews and event attendance.

3. How We Use Your Information

Service delivery: provide our property search and business directory platforms, connect you with developers, builders, agents and brokers, deliver school-zone information and process listings.

Communication: respond to inquiries, provide alerts and market updates, and send service notifications.

Platform improvement: analyse usage, develop features, conduct research, test performance and improve search.

Marketing (with consent): newsletters, market trends, new developments, partner services, promotions and educational content.

Legitimate interests: fraud prevention, enforcing our Terms, protecting our legal rights, complying with obligations and improving operations.

4. Information Sharing and Disclosure

We share information with property industry partners (developers, builders, agents), financial services partners (brokers and lenders), professional service providers (conveyancers, valuers, removalists), technology and service providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Drive, Google Workspace, Stripe, Google Analytics, SMS providers), our related bodies corporate and professional advisors, and — where legally required — government agencies, courts and regulators.

Property listing inquiries are sent directly to the listing agent, developer or builder. HALP does not store or process those inquiries. The advertiser becomes the data controller.

General platform inquiries (Contact Us, Join Us, Advertise With Us) are collected and stored by HALP in Pipedrive and ActiveCampaign, with supporting documents in Google Drive.

We may share anonymised, aggregated data for industry reporting and research.

We do not sell your personal information to third parties.

5. Data Security and Storage

We use SSL encryption, encrypted storage, secure authentication and access controls, regular security assessments, restricted staff access, secure data centres (Amazon Web Services), regular backups, PCI-DSS compliant payment processing via Stripe and staff privacy training.

Retention periods: account information — 7 years after closure; inquiry and communication records — up to 7 years; transaction records — 7 years; marketing data — until unsubscribe; analytics — typically 26 months.

Data may be stored in Australia and internationally by our providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Drive, Stripe).

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. Manage cookies via your browser settings, our cookie consent banner or third-party opt-out tools (e.g. Google Analytics opt-out). We may also use web beacons, pixel tags, local storage and social widgets.

7. Your Privacy Rights

You may access, correct, port or delete your personal information by contacting privacy@halp.com.au. You may unsubscribe from marketing at any time. Complaints — contact our Privacy Officer; we acknowledge within 7 days and respond within 30 days. If unresolved, contact the OAIC (www.oaic.gov.au / 1300 363 992 / enquiries@oaic.gov.au).

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children under 18.

9. Third-Party Links and Services

Our websites contain links to third-party sites. We are not responsible for their practices. Third-party services we use include Amazon Web Services, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms.

10. International Data Transfers

Some data may be transferred to the United States, European Union and other countries via providers including Amazon Web Services, Stripe, Google, Pipedrive and ActiveCampaign. Where transfers occur we take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

With your consent, we send property alerts, newsletters, market updates, development news, home loan updates, educational content and promotional offers. Opt out via unsubscribe links, account settings, replying STOP to SMS, or emailing unsubscribe@halp.com.au (processed within 5 business days).

We do not share your information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, applicable laws or new services. Material changes will be notified via email (for registered users) and prominently displayed on our websites.

13. Contact Us

Privacy Officer

Email: privacy@halp.com.au

Phone: 1300 137 406

Mail: 235 Glen Huntly Road, Elsternwick VIC 3185

Response times: general inquiries within 5 business days; access requests within 30 days; complaint investigations within 30 days.

14. Frequently Asked Questions

Q1. What personal information does HALP collect? Contact details, property preferences, mortgage and finance information, business listing details, account information and technical data. See section 2.

Q2. How does HALP use my information? To deliver services, respond to inquiries, improve platforms and — with consent — send marketing. See section 3.

Q3. Does HALP sell my personal information? No. See section 4.3.

Q4. Who does HALP share my information with? Property partners, finance partners, technology providers, professional advisors and, where legally required, government or regulatory bodies. See section 4.

Q5. Is my information stored in Australia? Some information is stored in Australia; some providers are based overseas (primarily US and EU). See sections 5.3 and 10.

Q6. How long is my information kept? Generally 7 years for accounts and transactions; 26 months for analytics; until unsubscribe for marketing. See section 5.2.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au. See section 7.

Q8. How do I opt out of marketing? Unsubscribe links, STOP for SMS, account settings, or unsubscribe@halp.com.au. See section 11.3.

Q9. How do I make a privacy complaint? Contact privacy@halp.com.au; escalate to the OAIC if unresolved. See section 7.5.